CONSUMER COMPLAINTS

If you would like to submit a complaint about a travel agency via email, you can use the email address tuketici@tursab.org.tr or send it to our postal address, Dikilitaş Mahallesi, Aşık Kerem Sokak, No:40, Fulya/Beşiktaş, ISTANBUL.

A written statement regarding the complaint must be obtained from the consumer who will file the complaint. This must include their name, contact information (especially email address), the name of the travel agency being complained about (mandatory), the travel agency's operating license number, if known, documents related to the reservation in question, as well as any concrete documentation related to the consumer's claim.

Complaints received by our Association regarding member travel agencies; The Association of Travel Agencies and the Travel Agencies Association Law No. 1618, the Travel Agencies Regulation, and the Association Regulation are subject to review and evaluation.

In this context:

- A signed, detailed complaint petition addressed to the TÜRSAB Board of Directors, including clear identification and contact information, along with the name of the travel agency in question and documents demonstrating the services promised by the agency, is submitted to our Association.

- Complaints about travel agencies received by our Association are evaluated by the TOAR (Consumer-Hotel-Agency-Guide Relations) Commission after a response from the travel agency is received and the complainant submits a statement based on this response.